Customer Service Representative

Advanced Supply Chain Group; Telford; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

MyPerks discounts

Health & wellbeing programme

Mental health support

Family-friendly policies

Community engagement

Generous holiday allowance

Employee voice via My Voice surveys

Job summary

Reconomy Connect is seeking a Customer Service Representative to join the Housebuilding team in Telford. You will be the first point of contact for customers, handling 60+ calls per day or equivalent emails, ensuring smooth operations through effective organisation and prioritisation.

We value clear communication, teamwork, and the ability to thrive in a fast-paced environment. The role starts office-based with a future hybrid option, and includes a range of employee benefits.

Qualifications

• Experience in customer service in office, retail or hospitality.
• Ability to work under pressure in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficient with Microsoft Word, Excel, Outlook and Teams.
• Good attention to detail when placing orders.

Responsibilities

• Handle over 60 incoming calls per day or equivalent email volume.
• Be the first point of contact for customers and ensure smooth operations.
• Collaborate with the Housebuilding team and manage workload effectively.
• Build strong relationships with customers to drive satisfaction and retention.

Skills

Customer service

Communication skills

IT literacy

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

Customer Service Representative

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Armani Beattie

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Why Join Us?

Our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

We’re looking for a Customer Service Representative to join our Housebuilding team. You will be the first point of contact for our customers, delivering exceptional service. In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload.

You’ll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks. Building strong relationships with customers will be key to your success in this role.

Additional job information:

• The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts where required (for example, to cover holidays or sickness). If there are any shift patterns that wouldn't work for you, please let us know in your application.
• Saturday shift as overtime once probation has been passed. Working 8am – 12pm on a rota basis. Usually 1 Saturday every 4 – 6 weeks and you will have plenty of notice.
• Working full-time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid, 3 days worked in the office and 2 days per week from home on a rota basis.

What we need from you

• Experience in customer service, whether that be in an office, retail or hospitality.
• Comfortable with working under pressure in a fast-paced environment.
• Effective communication skills both written and verbal.
• IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
• Good attention to detail to ensure accuracy when placing orders.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change