Customer Service Advisor

First Mile | Certified B Corp; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Continuous learning and development

Career progression opportunities

Holiday entitlement 25+ days

Monthly £60 personal allowance

Regular social events

Enhanced parental leave

Hybrid working after probation

Job summary

First Mile in Birmingham is hiring a Customer Services Executive to deliver top-notch support, handle orders, and address recycling queries. You’ll engage customers via calls and emails, providing expert solutions and maintaining a helpful, friendly tone.

The role offers a starting salary of £24,650 per year with a performance bonus and hybrid working after probation, supporting personal growth within a rapidly expanding, award-winning environmental company.

Qualifications

• Proactivity and enthusiasm that shines through every interaction

Responsibilities

• Handling inbound calls and emails from our valued customers
• Resolving queries with finesse, whether routine or complex
• Mastering the art of complaint handling like a true pro

Skills

Proactivity

Enthusiasm

Customer service

Job description

Join Our Team at First Mile - Where Recycling Meets Excellence!

Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.

About First Mile

At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!

About The Role: Customer Services Executive

If you're passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!

Working Hours & Compensation

• Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30 minute lunch break
• Starting salary: £24,650 per year, plus an enticing performance bonus

Why Join Us?

At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger - a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do.

Ready to take the leap? let's embark on this exciting journey together!

Responsibilities

• Handling inbound calls and emails from our valued customers
• Resolving queries with finesse, whether routine or complex
• Mastering the art of complaint handling like a true pro

A sparkling phone manner and a can-do attitude.

Requirements

• Proactivity and enthusiasm that shines through every interaction

Benefits

Perks & Benefits:

• Continuous learning and development opportunities
• Clear pathways for career (and salary) progression within our dynamic team
• Enhanced holiday allowance starting at 25 days plus bank holidays
• a monthly £60 personal allowance to spend on you
• Regular social events and celebrations to keep the fun alive!
• Enhanced parental leave scheme because family matters
• Hybrid working after completion of probation