Customer Experience & Engagement Specialist

Simian Risk Group; Warrington; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary and benefits package

22 days’ holiday

Company pension scheme

Free parking

Regular company events

Opportunities for professional development

Job summary

A leading educational organization in Warrington is seeking a Customer Engagement Associate to serve as the first point of contact for customers. The role involves coordinating training courses, processing bookings, and maintaining customer records. Ideal candidates will have excellent communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. This position offers a competitive salary, professional development opportunities, and a friendly team environment.

Qualifications

• Confident and professional with excellent communication skills.
• Able to manage multiple tasks efficiently.
• Genuine passion for providing great customer service.
• Comfortable using CRM systems and standard office software.
• Positive and proactive contributor to a team.

Responsibilities

• Be the first point of contact for customer calls and emails.
• Process bookings and coordinate training schedules.
• Maintain accurate customer records.
• Liaise with trainers to ensure smooth course operation.
• Support the Customer Engagement Lead with administrative tasks.

Skills

Excellent communication skills

Organisational skills

Customer-focused

Familiarity with CRM systems

Proactive attitude

Job description

A leading educational organization in Warrington is seeking a Customer Engagement Associate to serve as the first point of contact for customers. The role involves coordinating training courses, processing bookings, and maintaining customer records. Ideal candidates will have excellent communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. This position offers a competitive salary, professional development opportunities, and a friendly team environment.