Customer Service Specialist - Fast-Paced Support

EMR Group; Warrington; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

EMR Group in Warrington is seeking a Customer Service Specialist to be the first point of contact for inbound calls and emails. You will promote our brand, handle inquiries, and support customers with a friendly, professional approach.

You will use Microsoft Office/Excel and CRM systems to manage records, resolve issues promptly, and contribute to a high standard of service in a fast-paced environment.

Qualifications

• Great communication and problem-solving abilities.
• Ability to use Microsoft Office and Excel.
• Familiarity with CRM systems and enter data accurately.
• Reliable and detail-oriented with a customer-first mindset.

Responsibilities

• Handle inbound customer calls and emails as first-line contact.
• Build and maintain customer relationships; listen and deliver on promises.
• Investigate and resolve customer challenges promptly.
• Collaborate with other departments to find solutions for customers.

Skills

Communication skills

Problem solving

Attention to detail

Active listening

Team player

Adaptability

Reliability

Tools

Microsoft Office

Excel

CRM systems

Job description

EMR Group in Warrington is seeking a Customer Service Specialist to be the first point of contact for inbound calls and emails. You will promote our brand, handle inquiries, and support customers with a friendly, professional approach.

You will use Microsoft Office/Excel and CRM systems to manage records, resolve issues promptly, and contribute to a high standard of service in a fast-paced environment.