Customer Experience & Booking Specialist

Air-tastic Limited; Lisburn; On-site; GBP 17,908; Full time

Job summary

A growing entertainment company in Lisburn is seeking Customer Service Representatives to join their team. This role entails engaging with customers across various centres, managing inquiries via phone and email, and assisting with bookings. Ideal candidates should possess strong communication skills, attention to detail, and a good grasp of the English language. Full training will be provided, and applicants can apply by emailing their CV. This is a full-time or part-time position with regular office hours.

Qualifications

• Strong interpersonal and communication skills, with the ability to build rapport with people.
• Excellent grasp of the English language in both spoken and written communication.
• Excellent organizational skills and attention to detail.
• An approachable and enthusiastic manner and a 'can do' attitude.
• Ability to work independently and as part of a team.
• Good knowledge of Microsoft Office Suite – Word, Excel, or equivalent platforms.

Responsibilities

• Professionally handle all customer enquiries by phone, online booking, social media, and email.
• Handle customer feedback in a calm and professional manner.
• Communicate with management to ensure a good customer experience.
• Help customers navigate the booking system and provide assistance.
• Keep up to date with competitions, policies, and procedures.
• Take payments over the phone for bookings and upsell activities.
• Organize group bookings for schools, youth groups, or corporate events.
• Handle sales calls, both inbound and outbound.
• Maintain accurate records of bookings and customer interactions.

Skills

Interpersonal skills

Communication skills

Organizational skills

Teamwork

Microsoft Office Suite

Job description

A growing entertainment company in Lisburn is seeking Customer Service Representatives to join their team. This role entails engaging with customers across various centres, managing inquiries via phone and email, and assisting with bookings. Ideal candidates should possess strong communication skills, attention to detail, and a good grasp of the English language. Full training will be provided, and applicants can apply by emailing their CV. This is a full-time or part-time position with regular office hours.