Entry-Level Customer Experience Associate

JGA Recruitment Group | B Corp™; Stockport; On-site; GBP 18,000 - 24,000; Full time

Job summary

JGA Recruitment Group Ltd in Bramhall, Stockport is seeking a Customer Experience Executive for a fully office-based, permanent role. This is an entry-level opportunity for a confident, personable candidate to start their career delivering great customer service.

You will be the first point of contact for customers, resolving queries, explaining payments and guiding them from start to finish. Strong communication and IT skills will help you succeed in this busy support role.

Qualifications

• Excellent communication skills and a confident personality.
• Customer-facing experience within retail, hospitality, call centres or similar would be ideal.
• Graduates and early-career candidates are encouraged to apply.
• Friendly, approachable and comfortable speaking with different people.
• Tech-savvy with good general IT skills.
• Numerically capable and comfortable explaining payment information.
• Proactive, resilient and confident solving problems.
• Most importantly, a positive attitude and genuine desire to help customers.

Responsibilities

• Manage customer queries across phone, email and WhatsApp.
• Help customers understand payments, expenses and payslips.
• Resolve queries and complaints, taking ownership through to resolution.
• Support employment references and basic HR-related enquiries.
• Assist with P45s, pension and holiday pay queries.
• Support customers with pensions and employee benefits.
• Help with timesheet portal access and payment-related queries.
• Work closely with Payroll and other internal teams to resolve issues.

Skills

Excellent communication

Confident personality

Tech-savvy

Numerical ability

Tools

WhatsApp

Job description

JGA Recruitment Group Ltd in Bramhall, Stockport is seeking a Customer Experience Executive for a fully office-based, permanent role. This is an entry-level opportunity for a confident, personable candidate to start their career delivering great customer service.

You will be the first point of contact for customers, resolving queries, explaining payments and guiding them from start to finish. Strong communication and IT skills will help you succeed in this busy support role.