Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme

Simian Risk Group; Warrington; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary and benefits package

22 days’ holiday

Company pension scheme

Free parking

Regular company events

Opportunities for professional development

Job summary

A leading educational organization in Warrington is seeking a Customer Engagement Associate to serve as the first point of contact for customers. The role involves coordinating training courses, processing bookings, and maintaining customer records. Ideal candidates will have excellent communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. This position offers a competitive salary, professional development opportunities, and a friendly team environment.

Qualifications

• Confident and professional with excellent communication skills.
• Able to manage multiple tasks efficiently.
• Genuine passion for providing great customer service.
• Comfortable using CRM systems and standard office software.
• Positive and proactive contributor to a team.

Responsibilities

• Be the first point of contact for customer calls and emails.
• Process bookings and coordinate training schedules.
• Maintain accurate customer records.
• Liaise with trainers to ensure smooth course operation.
• Support the Customer Engagement Lead with administrative tasks.

Skills

Excellent communication skills

Organisational skills

Customer-focused

Familiarity with CRM systems

Proactive attitude

Job description

As a Customer Engagement Associate, you’ll be the first point of contact for customers, providing friendly, professional support from initial enquiry right through to course completion. You’ll play a key role in ensuring every delegate and employer receives the high level of service SIMIAN is known for.

Working closely with the Customer Engagement Lead and wider team, you’ll help coordinate training courses, process bookings, manage customer records, and contribute to the smooth running of our training operations.

What You’ll Do

Be the first point of contact for customer calls and emails, offering clear, friendly and accurate information

Process bookings and coordinate training schedules efficiently

Maintain accurate customer records and support reporting requirements

Liaise with trainers and internal departments to ensure courses run smoothly

Support the Customer Engagement Lead and National Business Development Manager with admin and communication tasks

Help identify opportunities for cross‑selling or repeat business with existing clients

Contribute to the continuous improvement of customer service processes

Represent SIMIAN with professionalism and enthusiasm at all times

About You

We’re looking for someone who is:

Confident and professional, with excellent communication skills

Organised and able to manage multiple tasks efficiently

Customer‑focused with a genuine passion for providing great service

Comfortable using CRM systems and standard office software

Positive, proactive, and ready to contribute to a collaborative team environment

Keen to learn, grow, and develop within a leading national organisation

What You’ll Get in Return

A supportive, friendly team environment

Opportunities for professional development and career progression

Competitive salary and benefits package

22 days’ holiday (plus service‑related increases)

Company pension scheme

Free parking and regular company events

The chance to join a passionate, professional team dedicated to safety, quality, and service excellence

Those with an interest in this position can download the full job description here . When making a formal application, interested parties should include a covering letter and CV outlining work history to [e-mail]. Applications that do not include this information may be rejected.

Applicants should be aware that job offers will be subject to satisfactory reference and DBS checks. A criminal record does not necessarily preclude employment, as this will be risk assessed.

We operate a Safer Recruitment Process. As part of Keeping Children Safe in Education 2024, we reserve the right to undertake online searches of shortlisted candidates as part of our pre‑recruitment checks.

Previous applicants are welcome to reapply.