Installation Scheduler & Customer Experience Specialist

Johnson Controls; Sunbury-on-Thames; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

25 days leave

Holiday purchase

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts

Cycle-to-work

Career development

Job summary

Johnson Controls in Sunbury-on-Thames is seeking an organised Installation Planner to coordinate installation workloads and customer appointments, ensuring a smooth customer experience. The role offers full training and long-term relocation to Addlestone as needed.

You will support field managers, provide administrative support, and help identify potential scheduling issues before they affect service delivery. Join a team focused on efficient operations and customer satisfaction.

Qualifications

• Strong customer service focus.
• Confident using computers and willing to learn new systems.
• Proactive, positive attitude with a willingness to learn.
• Good organisational and communication skills.

Responsibilities

• Plan and schedule installation workloads to maximise efficiency.
• Coordinate appointments and support customer bookings.
• Work closely with Field Line Managers to resolve scheduling issues.
• Provide administrative support to keep operations running smoothly.
• Help identify and resolve potential issues before they impact service.

Job description

Johnson Controls in Sunbury-on-Thames is seeking an organised Installation Planner to coordinate installation workloads and customer appointments, ensuring a smooth customer experience. The role offers full training and long-term relocation to Addlestone as needed.

You will support field managers, provide administrative support, and help identify potential scheduling issues before they affect service delivery. Join a team focused on efficient operations and customer satisfaction.