Customer Service Dispatcher

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days leave

Pension match

Life assurance

Employee assistance

Referral program

Cycle-to-work

Discounts

Career development

Job summary

Johnson Controls in Sunbury-on-Thames is seeking a Dispatcher/Planner to coordinate schedules and ensure customer appointments run smoothly. You will work closely with Field Line Managers to resolve issues, keep no-shows low, and deliver a seamless customer experience.

Full training will be provided, with opportunities for growth within a global leader in thermal management. The role focuses on dispatching engineers, balancing workloads, and maintaining productive diaries while delivering

Qualifications

• Strong customer service skills and phone manner.
• Confident with computers and learning new systems.
• Organised and proactive in workload planning.
• Experience in scheduling or coordinating workloads is a plus.

Responsibilities

• Dispatch engineers to appointments and manage schedules.
• Balance workloads and keep diaries productive.
• Coordinate visits from start to finish and keep customers informed.
• Support with materials and follow-up visits.

Skills

Customer service

Computer literacy

Organised

Phone etiquette

Tools

Scheduling software

Job description

## Customer Service DispatcherApply: Sunbury-on-Thames-Surrey-United Kingdom: Full time: Posted Today: WD30279355**What you will do**Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‐shows to a minimum and delivering a seamless experience for every customer.Full training will be provided.**What we offer*** Competitive Salary: Reflecting your skills and experience* Generous Leave: 25 days annual leave plus Bank Holidays* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave* Comprehensive Benefits: + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts* Career Development: Extensive growth and advancement opportunities**How you will do it*** Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.* Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.* Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.* Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.* Support the team by coordinating schedules, materials, and follow‐up visits so engineers can stay focused on the job.**What we look for****Must haves:*** Strong customer service skills* Confident using computers and quick to learn new systems* Organised, proactive, and comfortable picking up the phone**Nice to haves:*** Experience in scheduling, planning, or coordinating workloads* Knowledge of the security or engineering industry**About Johnson Controls**Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward**.****#LI-MS2****#LI-Onsite**