Customer Experience Delivery Specialist

Apply now!; Carrville; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato in Corby, Northants, is hiring a Customer Service Delivery Specialist to join our logistics-focused team. You’ll act as the main liaison between customers, internal teams, and operations, ensuring service commitments are met and driving improvements in customer satisfaction.

The role requires proactive, customer-focused individuals with strong communication, organisational and reporting skills, plus experience in Microsoft Office, especially Excel. 40-hour weeks, 08:30–17:00.

Qualifications

• Previous experience in customer service, account management, service delivery, or a similar customer-facing role.

Responsibilities

• Manage customer relationships and act as a primary point of contact for service-related queries.
• Monitor service performance against KPIs and SLAs.
• Investigate and resolve customer issues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement.
• Produce customer reports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.

Skills

Customer service

Account management

Service delivery

Excel

Job description

Arvato in Corby, Northants, is hiring a Customer Service Delivery Specialist to join our logistics-focused team. You’ll act as the main liaison between customers, internal teams, and operations, ensuring service commitments are met and driving improvements in customer satisfaction.

The role requires proactive, customer-focused individuals with strong communication, organisational and reporting skills, plus experience in Microsoft Office, especially Excel. 40-hour weeks, 08:30–17:00.