Customer Experience Champion - Aberdeen Banking

Santander; Aberdeen City; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Pension scheme

Healthcare benefits

Employee share plans

Wellbeing programs

Job summary

Santander UK is seeking a Customer Experience Advisor at Aberdeen Union Street branch to greet customers, process transactions, and help with technology in the banking hall. You’ll work a 35-hour week on a rota, Monday to Saturday, 8am to 6pm, across multiple channels.

You’ll build relationships, answer calls, and seek ways to improve the customer experience while delivering friendly, efficient service within a supportive team.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Santander UK is seeking a Customer Experience Advisor at Aberdeen Union Street branch to greet customers, process transactions, and help with technology in the banking hall. You’ll work a 35-hour week on a rota, Monday to Saturday, 8am to 6pm, across multiple channels.

You’ll build relationships, answer calls, and seek ways to improve the customer experience while delivering friendly, efficient service within a supportive team.