Banking Customer Experience Specialist

Santander; Perth; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

£25,000 starting salary

£500 flexible benefit allowance

8% discretionary bonus potential

25 days + bank holidays

Pension contributions (8% of salary)

Life/health benefits

Job summary

Santander is seeking a Customer Experience Advisor in Perth to join our Retail Banking team. The role involves being the friendly face and voice for customers, handling in-branch transactions and telephony inquiries, and helping customers with technology and services.

You’ll work 35 hours per week on a rota from Monday to Saturday, 8am–6pm, in a collaborative branch environment with opportunities to develop knowledge of Santander products and improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service in branch or telephony contexts.
• Clear communication to understand customer needs and provide solutions.
• Willingness to handle a broad range of tasks in a multi-skilled role.

Responsibilities

• Act as first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into the contact centre and build relationships.

Skills

Customer service

Communication

Problem solving

Telephone support

Teamwork

Job description

Santander is seeking a Customer Experience Advisor in Perth to join our Retail Banking team. The role involves being the friendly face and voice for customers, handling in-branch transactions and telephony inquiries, and helping customers with technology and services.

You’ll work 35 hours per week on a rota from Monday to Saturday, 8am–6pm, in a collaborative branch environment with opportunities to develop knowledge of Santander products and improve the customer experience.