Customer Experience Associate – Fun Center & Events

South East; South Nutfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats retailer discounts

Free Bowling for family and friends

Free Food when working 6+ hours

Enhanced Maternity, Paternity, Adop.

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin is seeking a Customer Service Assistant to deliver excellent guest experiences across reception, bookings and events. You will handle enquiries, identify sales opportunities, host activities and keep areas clean while preparing food and drinks.

You’ll work across Laser Arena, Escape Rooms, karaoke rooms and bar service, bringing energy, reliability and a friendly approach to a fast-paced entertainment venue.

Qualifications

• Candidate is determined, enthusiastic and able to work in a fast-paced environment.
• Excellent customer service, communication skills and a can-do attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised with strong attention to detail and teamwork.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and responding to enquiries.
• Identify sales opportunities, host events, and maintain cleanliness; prepare food and drinks.
• Collaborate across departments, running Laser Arena, Escape Rooms, karaoke rooms and bar service.

Skills

Determined

Customer service

Flexible hours

Team player

Job description

Tenpin is seeking a Customer Service Assistant to deliver excellent guest experiences across reception, bookings and events. You will handle enquiries, identify sales opportunities, host activities and keep areas clean while preparing food and drinks.

You’ll work across Laser Arena, Escape Rooms, karaoke rooms and bar service, bringing energy, reliability and a friendly approach to a fast-paced entertainment venue.