Customer Experience Associate - Betting Shop & Growth

William Hill PLC; Inverness; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension contributions match 4%

Staff discounts

Training and development

Job summary

William Hill is seeking retail team members for our Inverness shops. You will welcome customers, assist with bets, demonstrate betting terminals, and build relationships while promoting safer gambling. You will support managers with displays and opening/closing tasks, working flexibly across the shop’s hours.

We offer competitive benefits, paid holidays, and a focus on training and progression. If you enjoy a people-centric role and local community engagement, this is a great fit.

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities

Skills

Customer service

Interpersonal skills

Empathy

Communication

Tools

Betting terminals

POS system

Job description

William Hill is seeking retail team members for our Inverness shops. You will welcome customers, assist with bets, demonstrate betting terminals, and build relationships while promoting safer gambling. You will support managers with displays and opening/closing tasks, working flexibly across the shop’s hours.

We offer competitive benefits, paid holidays, and a focus on training and progression. If you enjoy a people-centric role and local community engagement, this is a great fit.