Customer Experience Pro — Retail Betting (Bonus)

William Hill; Liverpool; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday (pro rata)

Birthday day off

Pension plan matching 4%

Staff discounts

Job summary

William Hill is recruiting for retail shops across the UK, focusing on customer experience and community connections. If you’re a people person, you’ll receive support, training, and incentives to grow your career while raising your game.

Join our Retail team to welcome customers, process bets, demonstrate betting terminals, and champion safer gambling. We offer flexible hours, annual pay reviews, and a pension plan with staff discounts as you develop with us.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Effective communication

Job description

William Hill is recruiting for retail shops across the UK, focusing on customer experience and community connections. If you’re a people person, you’ll receive support, training, and incentives to grow your career while raising your game.

Join our Retail team to welcome customers, process bets, demonstrate betting terminals, and champion safer gambling. We offer flexible hours, annual pay reviews, and a pension plan with staff discounts as you develop with us.