Customer Experience Associate – Betting Shop

William Hill PLC; Workington; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual pay review

Birthday day off

Pension matching 4%

Staff discounts

Training and development

Job summary

William Hill in Workington is seeking a part-time Retail Team Member to greet customers, process bets and help with queries. You’ll build relationships, demonstrate betting terminals, and champion safer gambling, while supporting shop displays and opening/closing tasks.

Shifts vary 8am-10pm, including evenings and weekends on a rota. 16-30 hours/week with benefits such as annual pay review, birthday day off, pension matching, and staff discounts, plus training and development to help you grow

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Attention to detail

Job description

William Hill in Workington is seeking a part-time Retail Team Member to greet customers, process bets and help with queries. You’ll build relationships, demonstrate betting terminals, and champion safer gambling, while supporting shop displays and opening/closing tasks.

Shifts vary 8am-10pm, including evenings and weekends on a rota. 16-30 hours/week with benefits such as annual pay review, birthday day off, pension matching, and staff discounts, plus training and development to help you grow