Customer Experience Associate

Bandai Namco Amusement Europe Ltd.; Romford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd. is seeking a friendly retail assistant to deliver exceptional customer service across our arcade, shop floor, and tills.

You will greet customers, answer questions about products, process transactions accurately, and help maintain an appealing store environment. You will assist promotions, stock merchandise, support inventory control, and work with the management team to hit sales targets while upholding health and safety standards.

Qualifications

• Customer-facing role experience preferred.
• Ability to up-sell and recommend products.

Responsibilities

• Greet and welcome customers with a warm, friendly demeanour.
• Function as an expert in our product offerings, answering customer questions and providing recommendations.
• Ensure the store is well-maintained, clean, and visually appealing.
• Process customer transactions accurately and efficiently. Any errors are to be reported to management.
• Work on all the sites departments as required i.e. tills, arcade areas, shop floor retail, Gashapon, game promotion, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Ensure that all machine faults are reported correctly.
• Work with the store management team to achieve sales targets and meet performance goals.
• Assist in inventory management, including receiving, stocking, and organising merchandise.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training to other employees.
• Contribute to a positive and inclusive team environment.

Skills

Customer service

Product knowledge

Cash handling

Sales

Tools

POS system

Job description

Bandai Namco Amusement Europe Ltd. is seeking a friendly retail assistant to deliver exceptional customer service across our arcade, shop floor, and tills.

You will greet customers, answer questions about products, process transactions accurately, and help maintain an appealing store environment. You will assist promotions, stock merchandise, support inventory control, and work with the management team to hit sales targets while upholding health and safety standards.