Customer Experience Assistant (Part-Time)

IKEA; Nottingham; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

IKEA discount

Discount portal

Life Assurance

Pension contributions

Rosetta Stone access

Additional paid leave

Descripción de la vacante

IKEA Nottingham is inviting Customer Relations Assistants to join our store team. You’ll welcome customers, handle enquiries including returns, and keep the checkout running smoothly, placing you at the heart of the IKEA customer experience.

We offer varied shifts, with many ways to fit around your life, plus extensive co-worker benefits and a friendly, fast-paced retail environment. This is a great role for someone who thrives on helping others and delivering top service.

Formación

• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers.

Responsabilidades

• Providing a warm and welcoming experience by meeting and greeting customers at the store entrance, confidently engaging with visitors and offering support where needed.
• Processing customer purchases accurately and efficiently, using the till system to register products and payments in line with IKEA routines and procedures.
• Handling customer returns and exchanges, listening to customers' needs and finding appropriate, fair, and effective resolutions.
• Ensuring all products are scanned accurately to maintain stock accuracy and support product availability across the store.
• Following cash handling and security procedures at all times to safeguard financial transactions and company assets.
• Contributing to a safe, secure, and positive environment for customers and co-workers by adhering to all store policies and safety standards.
• Working at pace in a busy retail environment, including long periods of standing while delivering excellent customer service.

Descripción del empleo

IKEA Nottingham is inviting Customer Relations Assistants to join our store team. You’ll welcome customers, handle enquiries including returns, and keep the checkout running smoothly, placing you at the heart of the IKEA customer experience.

We offer varied shifts, with many ways to fit around your life, plus extensive co-worker benefits and a friendly, fast-paced retail environment. This is a great role for someone who thrives on helping others and delivering top service.