Customer Experience & Checkout Specialist

IKEA; City of Edinburgh; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

IKEA Discount

Life Assurance & Pension

Job summary

IKEA Edinburgh is seeking a Customer Service Assistant to greet customers at the main entrance, assist at the checkout, and resolve complaints with a friendly, problem-solving approach. The role is 16 hours per week across 7 days, including evenings and 3 out of 4 weekends.

Ideal candidates multitask well, work well in a team, and put customers first. You should be computer literate and able to stay calm when dealing with complex issues. A supportive, diverse store environment awaits.

Qualifications

• Able to switch between tasks and work in a team.
• Customer-first mindset ensuring customers feel valued and supported.
• Computer literate and comfortable using technology.
• Confident and patient when handling a variety of customers and complaints.

Responsibilities

• Greet customers at the store entrance and direct them around.
• Assist customers at self-checkout and normal tills.
• Resolve customer complaints promptly and positively.
• Handle returns with accuracy and escalate product issues as needed.
• Help customers with product assembly and ordering spare parts when required.

Skills

multitasking

teamwork

customer-first mindset

computer literacy

calm under pressure

Job description

IKEA Edinburgh is seeking a Customer Service Assistant to greet customers at the main entrance, assist at the checkout, and resolve complaints with a friendly, problem-solving approach. The role is 16 hours per week across 7 days, including evenings and 3 out of 4 weekends.

Ideal candidates multitask well, work well in a team, and put customers first. You should be computer literate and able to stay calm when dealing with complex issues. A supportive, diverse store environment awaits.