Sales & Sustainability Assistant

Ingka External; Nottingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Pension contributions

Interest-free loans

End of year gift

Family friendly policies

Growth opportunities

Job summary

IKEA Nottingham is seeking a Sales & Sustainability Assistant to help give products a second life by repurposing, presenting and pricing returned stock. You will support product quality and safety standards and deliver great customer service across store functions.

Applicants must be at least 18. The role offers a start date of 6th December 2026, 12 hours per week at £13.45 per hour, with three days across seven and weekends, and flexible interview arrangements.

Qualifications

• Positive approach to waste management and sustainability.
• Love multi-tasking and a passion for giving things a new life.
• Customer-first mindset to make customers feel valued and supported.
• Motivated to problem solve and use your own initiative daily.
• Enthusiastic about the team but able to work without supervision.
• Ability to prioritise and organise work with great attention to detail.

Responsibilities

• Receive and review uplifted customer returns; process via repacking, rebuilding or recycling as appropriate.
• Collaborate with store functions to follow product quality, safety and recovery processes.
• Support product quality guidelines for recalled, returned and ex-display stock to improve customer perception.
• Manually handle products from LACK to PAX using safe handling practices and assistive equipment.
• Work with hand tools to assemble/disassemble hand tools.

Skills

Customer service

Sustainability mindset

Multi-tasking

Problem solving

Initiative

Attention to detail

Job description

IKEA Nottingham is looking to welcome a Sales & Sustainability Assistant. In IKEA we call this a Product Quality and Recovery Co-Worker.

Join IKEA as a Sales & Sustainability Assistant and help give our products a second life. You'll re-purpose, present and price returned and ex-display stock, support product quality and safety standards, and provide great customer service. This hands‑on role offers the opportunity to work across store functions, support customers with their purchases, and contribute to a more sustainable IKEA.

Due to health and safety regulations all applicants must be 18 years of age or older by the start date of this role.

WHAT WE OFFER

• The Start Date of employment will be: 6th December 2026
• Hourly rate of £13.45 per hour.
• 12 hours weekly, working 3 days over 7, and 3 out of 4 weekends.
• Working hours are between 7am and 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• End of year gift, Family Friendly policies and benefits.
• IKEA gives you the opportunity to grow with us.
• as well as so much more!

WHAT YOU'LL NEED TO HAVE

• A positive approach to waste management and sustainability, love multi-tasking, and a passion for giving things a new life.
• Have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are motivated to problem solve and use your own initiative daily. You are enthusiastic about being part of the team but also can work without supervision.
• Ability to prioritise and organise your own work to make efficient use of the time available with great attention to detail.
• Due to health and safety regulations all applicants must be over the age of 18.

WHAT YOU'LL BE DOING DAY TO DAY

• Receiving and reviewing uplifted customer returns ensuring they are processed in the most appropriate way and through the correct flows. These flows include repacking, building and recycling through the relevant channels depending on the condition and type of goods.
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.
• Support and action the product quality guidelines for recalled, returned and ex-display stock, to constantly improve customers’ perception of our IKEA products.
• You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes using safe manual handling practices and appropriate assistive equipment such as pump trucks.
• Working with hand tools to assemble and disassemble hand tools.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• If shortlisted, you will receive an email invitation to complete an On-Demand HireVue video interview.
• Successful candidates will then be invited to attend an Assessment Centre on 17th of November.

We understand not everyone will be successful, but we promise to keep you informed either way.