Customer Service Assistants

Ingka External; City of Edinburgh; Sur place; GBP 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

IKEA Discount

Life Assurance & Pension

Résumé du poste

IKEA Edinburgh is seeking a Customer Service Assistant to greet customers at the main entrance, assist at the checkout, and resolve complaints with a friendly, problem-solving approach. The role is 16 hours per week across 7 days, including evenings and 3 out of 4 weekends.

Ideal candidates multitask well, work well in a team, and put customers first. You should be computer literate and able to stay calm when dealing with complex issues. A supportive, diverse store environment awaits.

Qualifications

• Able to switch between tasks and work in a team.
• Customer-first mindset ensuring customers feel valued and supported.
• Computer literate and comfortable using technology.
• Confident and patient when handling a variety of customers and complaints.

Responsabilités

• Greet customers at the store entrance and direct them around.
• Assist customers at self-checkout and normal tills.
• Resolve customer complaints promptly and positively.
• Handle returns with accuracy and escalate product issues as needed.
• Help customers with product assembly and ordering spare parts when required.

Connaissances

multitasking

teamwork

customer-first mindset

computer literacy

calm under pressure

Description du poste

Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Service Assistant, where some days your personalized approach and problem-solving skills will shine as you handle customer complaints. Others you'll be the first person they see when they walk through our main entrance, or the last they see as you help them at the checkouts. No two days are the same!

WHAT WE OFFER

• The Start Date of employment will be: 12th December 2026
• Hourly rate of £13.45.
• Part Time: 16 hours per week working 4 days out of 7, including evenings and 3 out 4 weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans

Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

• You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
• You have a customer first mindset, making the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Greeting our customers at our main entrance, answering questions and directing them to different parts of the store.
• Support customers in paying for their customers at the self serve tills or through a check out.
• You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many.