Customer Relations Assistant

IKEA; Newcastle upon Tyne; On-site; GBP 14,320 - 20,395; Part time

Benefits offered by this job

15% IKEA discount

Life Assurance

Free healthy meal option

Paid leave (Given Day)

Job summary

Join IKEA as a Customer Relations Assistant in Newcastle, where you will enhance customer experiences at checkouts and returns. This role offers a part-time schedule, competitive hourly rate, and extensive employee benefits, including a discount on IKEA products. Help ensure a positive shopping experience by resolving inquiries and complaints while working within a supportive team.

Qualifications

• Initiative and ability to manage multiple responsibilities.
• Customer-first mindset focused on making customers feel valued.
• Ability to handle complex complaints with composure.

Responsibilities

• Support customers at checkouts and returns desk.
• Resolve customer complaints effectively and positively.
• Assist customers with product assembly and ordering spare parts.

Skills

Customer service

Problem Solving

Teamwork

Initiative

Computer literacy

Job description

Join to apply for the Customer Relations Assistant role at IKEA

1 day ago Be among the first 25 applicants

Join to apply for the Customer Relations Assistant role at IKEA

IKEA Gateshead are looking to welcome a Customer Service Assistant to join our fantastic team.


WHAT WE OFFER

• The Start Date of employment will be: 29th June 2025
• Competitive hourly rate of £12.60 per hour.
• 12 hours working Saturday and Sunday with availability to work a weekday evening where required, 3 out of 4 weekends per month.
• We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks

...as well so much more!

Click below for a full list of our benefits:
https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
The ability to maintain composure and patience when dealing with a variety of customers and complex complaints.




WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner.
You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.




WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many


RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email me at [e-mail] and I will be happy to help!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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