Customer Experience Assistant | Onsite Training

BOOTS; Welwyn; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption?

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots in London is seeking a Customer Advisor to assist customers on the shop floor and at the tills, helping with stock and store presentation. The role includes providing great service, promoting offers, and working as part of a team.

Training is provided and progression opportunities exist, powered by Boots’ award-winning Institute of Customer Service accredited program. You will work on-site in London, with a competitive hourly rate and a potential pay rise after 6 months in role.

Qualifications

• Full training provided for this role.
• Excel in a varied environment and pace.
• Communicate and listen effectively.
• Enjoy working as part of a team and promoting collaboration.
• Understand that small details improve customer interactions.

Responsibilities

• Assist customers and put them at ease; listen, ask questions and offer product recommendations.
• Promote in-store offers and schemes to customers.
• Help the store run smoothly, including tills, stock and shop floor displays.
• Work with colleagues to ensure a clean, presentable store and a great shopping experience.
• Participate in award-winning training accredited by the Institute of Customer Service.

Skills

Communication

Teamwork

Customer focus

Active listening

Brand ambassador

Tools

Excel

Job description

Boots in London is seeking a Customer Advisor to assist customers on the shop floor and at the tills, helping with stock and store presentation. The role includes providing great service, promoting offers, and working as part of a team.

Training is provided and progression opportunities exist, powered by Boots’ award-winning Institute of Customer Service accredited program. You will work on-site in London, with a competitive hourly rate and a potential pay rise after 6 months in role.