Customer Experience & Sales Advisor

Boots; Stirling; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption?

Flexible benefits scheme

Access to free, 24/7 counselling and E

Job summary

Boots is seeking a Customer Advisor to join us onsite, helping customers at the till, answering questions and guiding them to the best products. You’ll work with a friendly team and receive award-winning training accredited by the Institute of Customer Service.

The role offers an hourly rate from £13.02 to £15.10 (with increases after 6 months) and Boots benefits including a retirement plan, staff discounts, and support via an Employee Assistance Programme.

Qualifications

• Experience providing excellent customer service in a fast-paced environment.
• Ability to work as part of a team and support store operations.
• Strong communication and listening skills to understand customer needs.

Responsibilities

• Assist customers and provide product recommendations at the till and in-store.
• Ensure the store runs smoothly by stocking, merchandising, and maintaining presentation.
• Work with teammates to deliver a high-quality shopping experience and promote offers.

Skills

Customer service

Teamwork

Communication

Active listening

Retail experience

Tools

Excel

Job description

Boots is seeking a Customer Advisor to join us onsite, helping customers at the till, answering questions and guiding them to the best products. You’ll work with a friendly team and receive award-winning training accredited by the Institute of Customer Service.

The role offers an hourly rate from £13.02 to £15.10 (with increases after 6 months) and Boots benefits including a retirement plan, staff discounts, and support via an Employee Assistance Programme.