Customer Experience Advocate - Retail Sales & Team Growth

Urban Outfitters; Cardiff; On-site; GBP 20,000 - 25,000; Part time

Job summary

A popular retail brand located in Cardiff seeks dedicated individuals to join their store team. Responsibilities include delivering exceptional customer experiences, supporting team training and development, and ensuring store presentation meets brand standards. No prior retail experience is necessary, but strong communication skills and brand awareness are valued. Enjoy perks such as employee discounts, wellness programs, and a supportive work environment.

Benefits

Employee Assistance program for mental and physical health

Discount off external gym memberships

Private Medical Insurance for eligible employees

Up to 40% employee discount at all URBN Brands

Season ticket loan for eligible employees

Cycle to work scheme for eligible employees

Qualifications

• Previous experience in a retail environment – not a must.
• Awareness of the Urban Outfitters brand and its appeal to the local market.

Responsibilities

• Deliver a positive, friendly experience by engaging customers.
• Work productively within the team and assist in training peers.
• Demonstrate proficiency in job knowledge, including tills and shipment tasks.
• Uphold store merchandising and cleanliness standards.

Skills

Strong communication skills

Job description

A popular retail brand located in Cardiff seeks dedicated individuals to join their store team. Responsibilities include delivering exceptional customer experiences, supporting team training and development, and ensuring store presentation meets brand standards. No prior retail experience is necessary, but strong communication skills and brand awareness are valued. Enjoy perks such as employee discounts, wellness programs, and a supportive work environment.