Customer Repair Advisor

Southern Housing; London Borough of Croydon; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Southern Housing in Croydon is seeking friendly, motivated people to join our award-winning contact centre to deliver brilliant customer experiences.

You will handle calls and digital enquiries, diagnose and raise repairs, and keep residents and teams informed. Training is at the Croydon office, with hybrid working options after probation. Hours are 08:00 to 17:00, Monday to Friday.

Qualifications

• Excellent communication skills and ability to explain information clearly.
• Ability to multitask and navigate multiple systems.
• Resilience and positive attitude under pressure.
• Strong organisational skills and attention to detail.
• Experience in repairs & maintenance is a bonus but not required.

Responsibilities

• Handling calls and digital enquiries from residents.
• Diagnosing and raising repairs.
• Keeping residents, colleagues and contractors in the loop.

Skills

Fantastic communication skills

Confidence using multiple systems

Resilience

Strong organisation

A positive, can do attitude

Experience in repairs & maintenance

Job description

About The Role

We’re looking for friendly, motivated people who love helping others and creating brilliant customer experiences. As an accredited, award winning contact centre, we’re proud of our reputation for being warm, reliable and genuinely helpful, and now we’d love you to be part of it!

About The Role

We’re looking for friendly, motivated people who love helping others and creating brilliant customer experiences. As an accredited, award winning contact centre, we’re proud of our reputation for being warm, reliable and genuinely helpful, and now we’d love you to be part of it! In this role, you’ll be handling calls and digital enquiries, helping residents by diagnosing and raising repairs, and keeping everyone in the loop, from residents and colleagues to contractors. We’re open for customers between 08:00 and 17:00, Monday to Friday, so you’ll need to work flexibly within these hours. This role is based at our office in Croydon. You’ll be expected to complete your training and probation from the office., with hybrid working options available following this.

About You

• Fantastic communication skills: you listen well, take things in, and explain information clearly and simply.
• Confidence using multiple systems: you can multitask and navigate different applications quickly.
• Resilience: you stay calm and positive, even when customers are having a tough day.
• Strong organisation and attention to detail.
• A positive, can do attitude: you enjoy helping people and solving problems.
• Experience in repairs & maintenance (a bonus, but not essential).

About The Team

You will work as part of a team of offering a comprehensive repairs service to maintain resident safety, security and warmth. This will include emergency, routine, and planned maintenance.

Closing Date: 8th November 2026 at 23:59

Shortlisting Date: 9th November

Interview Dates: W/C 16th November 2026