Customer Service Advisor

Allscreens Nationwide Ltd; West Boldon; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

£12.87 per hour

Full training provided

Supportive team environment

Opportunity to make a real difference

Job summary

Allscreens Nationwide Ltd is seeking a Customer Service Advisor to support families in making important care decisions. You will handle inbound and outbound calls, voicemail and online enquiries with empathy, guiding customers through the enquiry process.

This is a 12-week temporary assignment with potential to become permanent, working full-time hours between 8:00am and 6:00pm on weekdays and weekends on a rota. Training is provided and you will join a supportive team making a real difference.

Qualifications

• Excellent communication and listening skills.
• Compassionate, patient and empathetic.
• Previous customer service experience in call centre, retail, hospitality, healthcare or similar.
• Can remain calm and professional in sensitive situations.
• Confident using computer systems and updating customer records.
• Willing to work weekends on a rota basis.

Responsibilities

• Handling inbound and outbound calls, voicemails and online enquiries.
• Listening to customers with empathy and understanding their needs.
• Providing reassurance and guidance throughout the enquiry process.
• Booking care home show rounds and appointments.
• Managing enquiries from first contact through to admission.
• Scheduling follow-up calls and maintaining accurate records.
• Liaising with care home teams to coordinate appointments and assessments.
• Handling calls from relatives, suppliers and job applicants professionally.
• Delivering an outstanding customer experience at every stage.

Skills

Excellent communication

Active listening

Empathy

Customer service experience

Calm under pressure

Tech-friendly

Weekend availability

Tools

Computer systems

Job description

Customer Service Advisor - Earn £12.87 per hour - Full Time - Temporary to Permanent

on behalf of a well-established care provider for compassionate and customer-focused Customer Service Advisors. This is an excellent opportunity to join a supportive team where you will help families make important decisions about care for their loved ones.

This is a

12-week temporary assignment with the potential to become permanent, subject to business growth and client requirements.

Employee Benefits:

• £12.87 per hour
• Full-time hours
• 12-week temporary assignment with potential for permanent opportunities
• Supportive and friendly team environment
• Full training provided
• Opportunity to make a real difference to people's lives

Shift Pattern:

The Customer Care Team operates during the following hours:

• Monday to Friday: 8:00am - 6:00pm
• Saturday & Sunday: 9:00am - 5:00pm
• Working 1 in 2 weekends on a rota basis

Responsibilities:

• Handling inbound and outbound calls, voicemails and online enquiries
• Listening to customers with empathy and understanding their individual needs
• Providing reassurance and guidance throughout the enquiry process
• Booking care home show rounds and appointments
• Managing enquiries from first contact through to admission
• Scheduling follow-up calls and maintaining accurate records
• Liaising with care home teams to coordinate appointments and assessments
• Handling calls from relatives, suppliers and job applicants professionally
• Delivering an outstanding customer experience at every stage

Requirements:

• Have excellent communication and listening skills
• Are compassionate, patient and empathetic
• Have previous customer service experience (call centre, retail, hospitality, healthcare or similar)
• Can remain calm and professional in sensitive situations
• Are confident using computer systems and updating customer records
• Take ownership of their workload and follow tasks through to completion
• Are flexible to work weekends on a rota basis

About You:

You enjoy helping people and take pride in delivering excellent customer service. You are organised, resilient and able to build trust quickly over the phone. Whether your experience comes from customer service, healthcare, hospitality or another people-focused environment, you'll have a genuine desire to support others during important moments in their lives.

to join a caring organisation where every conversation has the opportunity to make a positive difference.