Customer Service Advisor

Select Appointments; Norwich; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Select Appointments is recruiting for a confident, phone-savvy Customer Service Advisor to join a Norfolk-founded retail brand for a four-week period, available immediately.

The role centers on managing a high volume of inbound and outbound calls, helping customers through a product recall, and supporting the wider team with day-to-day enquiries. On-site parking is provided; no hybrid or remote work.

Qualifications

• Previous call centre or customer service experience is essential.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Guide customers through a product recall process.
• Support the wider team with day-to-day enquiries.

Skills

Call centre experience

Job description

A temp opportunity with one of the UK's best-known online retailers in their industry - available immediately.

My client is a well-established, Norfolk-founded retail brand and they need a confident, phone-savvy Customer Service Advisor to join their team for approximately four weeks to support a busy period of customer contact.

The role centres around managing a high volume of inbound and outbound customer calls, helping customers through a product recall process whilst also supporting the wider team with day-to-day enquiries. If you're comfortable on the phone, can stay calm under pressure, and know your way around a CRM system, you'll slot straight in here.

Previous call centre or customer service experience is essential

• £13.26 per hour
• Monday to Friday, 8am–4:30pm or 9am–5:30pm
• Free on-site parking
• Immediate start

Please note, no hybrid or remote working is available for this role.