Customer Experience Advisor - SMR Vehicle Repairs

Rac Motoring Services; Wednesbury; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme eligibility

Pension contributions up to 6.5%

Life Assurance (2x salary, increasing)

Flexible working options

24/7 confidential colleague support

Car salary sacrifice scheme

FREE RAC breakdown cover from day one

Orange Savings discounts

FREE onsite parking

Colleague Share Scheme – Owning it Tog

Additional company benefits

Job summary

RAC is hiring a Customer Advisor for its SMR & Inspection Services team in the UK. You’ll be the main point of contact for customers during their repair journey, coordinating technicians and keeping customers updated with parts and progress.

Training starts with two weeks of full-time sessions, Monday to Friday, 9:00–17:00, to set you up for success. We’re seeking customer-focused, organised communicators who thrive in a fast-paced environment and enjoy delivering high-quality service.

Qualifications

• Previous customer service experience (contact centre experience advantageous but not essential).
• Strong communication and relationship-building skills.
• Ability to handle customer complaints with confidence, empathy and professionalism.
• Good administration, organisational and computer skills.
• Positive, customer-first approach with a passion for delivering great service.
• Ability to work effectively in a busy, fast-paced environment.

Responsibilities

• Assigning technicians to customer bookings
• Liaising with dealerships and suppliers to confirm parts availability
• Acting as the primary point of contact throughout the customer's repair journey
• Providing timely updates and managing customer expectations
• Delivering outstanding service while resolving queries efficiently
• Handling inbound and outbound customer calls
• Managing bookings and maintaining accurate customer records
• Building knowledge of our products, services and processes
• Working collaboratively with colleagues to achieve team goals
• Communicating confidently with customers, dealerships, technicians and other stakeholders
• Do you enjoy helping customers, solving problems, and working in a fast-paced environment?

Skills

Customer service experience

Strong communication

Complaint handling

Administration skills

Customer-first mindset

Fast-paced environment

Job description

RAC is hiring a Customer Advisor for its SMR & Inspection Services team in the UK. You’ll be the main point of contact for customers during their repair journey, coordinating technicians and keeping customers updated with parts and progress.

Training starts with two weeks of full-time sessions, Monday to Friday, 9:00–17:00, to set you up for success. We’re seeking customer-focused, organised communicators who thrive in a fast-paced environment and enjoy delivering high-quality service.