Customer Experience Advisor – Bank Branch Wembley

Santander; Wembley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible benefit allowance £500

Discretionary bonus up to 8% of salary

25 days + bank holidays

Healthcare benefits

Pension with employer contributions up

Job summary

Santander Wembley is seeking a Customer Experience Advisor to join our Retail Banking team. You will act as the friendly face for customers in-branch and over the phone, handling transactions, answering queries, and supporting digital banking adoption. You’ll work a 35-hour week on a rota across 8am–6pm Monday–Saturday.

Join a close-knit team that values partnership, customer focus, and continuous improvement while offering comprehensive benefits and opportunities for growth across our network.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Telephony

Teamwork

Adaptability

Job description

Santander Wembley is seeking a Customer Experience Advisor to join our Retail Banking team. You will act as the friendly face for customers in-branch and over the phone, handling transactions, answering queries, and supporting digital banking adoption. You’ll work a 35-hour week on a rota across 8am–6pm Monday–Saturday.

Join a close-knit team that values partnership, customer focus, and continuous improvement while offering comprehensive benefits and opportunities for growth across our network.