Customer Experience Advisor (Remote & Flexible)

MossCare St. Vincent's Housing Group Limited; Trafford; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Home working kit

Holiday entitlement

Pension scheme

Health cash plan

Enhanced sick pay

Wellbeing support

Life assurance

Learning & development

Equality & Inclusion groups

Job summary

MSV Housing We’re the first point of contact for customers, delivering service across telephone, email, and our customer portal. You will handle a high volume of enquiries, resolving issues at first contact and supporting back-office processes to ensure requests are completed efficiently.

You’ll work with internal teams and contractors, maintaining records and driving improvements while upholding excellent service standards. We value people who advocate for customers and communities.

Qualifications

• GCSE level (or equivalent) including Maths and English.
• Experience handling customer enquiries by phone and resolving issues at first contact.
• Able to work collaboratively within a busy team and build effective relationships.
• Strong administrative skills and accurate data entry, able to work independently.

Responsibilities

• Deliver an exceptional customer experience as the first point of contact across telephone, email, written correspondence and digital channels.
• Manage and resolve a high volume of service requests with timely responses and first-contact resolution.
• Provide reception/front-of-house support when required, welcoming visitors professionally.
• Collaborate with internal teams and external contractors to manage requests through to resolution.
• Maintain records and support improvements to systems and service delivery initiatives.

Skills

Customer service

Communication

Multi-channel support

Data entry

Team collaboration

Time management

Education

GCSEs including Maths and English

Job description

MSV Housing We’re the first point of contact for customers, delivering service across telephone, email, and our customer portal. You will handle a high volume of enquiries, resolving issues at first contact and supporting back-office processes to ensure requests are completed efficiently.

You’ll work with internal teams and contractors, maintaining records and driving improvements while upholding excellent service standards. We value people who advocate for customers and communities.