Housing Customer Service Advisor - Flexible & Remote

Derby City Council; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Work life balance

Local government pension scheme

Employee health initiatives

Green travel options

Job summary

Derby Homes is seeking enthusiastic Customer Service Advisors to join our Customer Services Team in a fast-paced call centre environment. You will be the first point of contact, helping customers, solving problems, and keeping services running smoothly.

We value a calm, professional communicator with strong IT skills and attention to detail. Flexible working options and a commitment to equality and inclusion are highlighted in the role.

Qualifications

• Experience delivering excellent customer service over the phone and face to face.
• Strong IT skills, including Microsoft Office.
• A calm, professional communicator who listens, empathises, and keeps a positive attitude.
• Accuracy and attention to detail when recording customer information.

Responsibilities

• Handle customer enquiries via phone, face-to-face, and online with speed, accuracy, and a friendly approach.
• Get hands-on training and learn all about social housing and Derby Homes' services.

Tools

Microsoft Office

Job description

Derby Homes is seeking enthusiastic Customer Service Advisors to join our Customer Services Team in a fast-paced call centre environment. You will be the first point of contact, helping customers, solving problems, and keeping services running smoothly.

We value a calm, professional communicator with strong IT skills and attention to detail. Flexible working options and a commitment to equality and inclusion are highlighted in the role.