Customer Service Champion – Housing & Communities

Livewest; Tolvaddon Downs; Remote; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

26 days annual leave

Pension contributions up to 9%

Health benefits plan

Learning and development

Family support

Wellbeing support

Cycle to Work

Volunteer days

Zusammenfassung

LiveWest Tolvaddon Downs is seeking a Customer Service Adviser to be the initial touchpoint for customers across phone, email, social media, live chat and web forms. You’ll help resolve queries, collaborate with colleagues to deliver high-quality homes and services, and maintain precise records using Microsoft 365.

This full-time, office-based role offers development opportunities and a supportive team culture focused on customer satisfaction and service excellence.

Qualifikationen

• Deliver excellent customer service with a focus on accuracy.
• Outstanding communication while remaining patient and empathetic.
• Gather essential information to resolve issues on first contact.
• Proficient IT and record keeping with the ability to multitask.

Aufgaben

• Serve as the first point of contact for customers via multiple channels.
• Collaborate with other teams to resolve customer issues promptly.
• Maintain accurate records and use IT systems effectively.

Kenntnisse

Strong communication

Empathetic

Calm under pressure

Inquisitive mindset

IT and record keeping

Multi-tasking

Tools

Microsoft 365

Databases

Jobbeschreibung

LiveWest Tolvaddon Downs is seeking a Customer Service Adviser to be the initial touchpoint for customers across phone, email, social media, live chat and web forms. You’ll help resolve queries, collaborate with colleagues to deliver high-quality homes and services, and maintain precise records using Microsoft 365.

This full-time, office-based role offers development opportunities and a supportive team culture focused on customer satisfaction and service excellence.