Customer Service Advisor (m/f/d)

SEFE Energy UK; Manchester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Bonus potential

Pension 10% contributions

25 days + holidays

Holiday buy/sell

Life, medical & dental insurance

Flexible benefits

Job summary

SEFE Energy UK is seeking a Customer Services Advisor to be the main contact for customers and brokers, guiding them through their SEFE journey with a customer-centered approach.

You will handle inquiries via phone and email, prioritise first-contact resolution, and operate in a fast-paced environment while analysing metering and billing data to resolve complex issues. The role offers a supportive, forward-thinking environment with hybrid working options.

Qualifications

• Customer-centric mindset and passion for delivering excellent service.
• Excellent communication skills for phone and email interactions.
• Ability to think quickly, solve problems, and stay positive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customer and broker inquiries and resolve within SLAs.
• Strive for first-contact resolution and provide timely, accurate responses.
• Analyse meter readings or billing data to resolve more complex queries.

Skills

Customer-centric

Excellent communication

Quick thinking

Positivity & adaptability

Team spirit

Attention to detail

Tech-Savvy

Results-driven

Tools

CRM systems

Job description

IN SHORT

Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go-to person for our customers, guiding them through their SEFE journey with a customer‑centric approach. From answering inquiries via phone and email to handling complaints, you’ll be part of a team dedicated to delivering fast, efficient, and positive outcomes every time.

This role is all about making customers feel valued and ensuring they leave each interaction with a smile, embodying SEFE’s values of excellence, individuality, and innovation. We also welcome applications from recent graduates eager to start their careers and develop their skills in a supportive, forward‑thinking environment.

What Will You Do

As Customer Services Advisor you will act as the first point of contact for all customer and broker enquiries, ensuring that queries are resolved within a specific timescale .The key task of this role is to ensure that all activities relating to Customer Services are administered effectively and efficiently, with a focus on first contact resolution. The role requires you to work in a fast‑paced environment, handling a high number of calls and emails on a daily basis. Additionally, you will be expected to analyse customer data such as meter readings or billing data at a high level and use that information to resolve more complex queries.

What Will You Bring

• Customer-centric mindset: You love going above and beyond to make sure customers have an outstanding experience every time.
• Excellent communication skills: Whether it’s talking with our customers on the phone or sending emails, you can get your message across with clarity and confidence.
• Quick thinking: You have ability to make quick decisions and effectively solve problems.
• Positivity & adaptability: You’ve got a can‑do attitude and thrive in a fast‑paced environment.
• Team spirit: You’re all about collaboration and working together to create a seamless customer experiences.
• Attention to detail: You have the ability to multitask efficiently.
• Tech‑Savvy: Proficient with CRM systems? Fantastic! If not, you bring the drive and eagerness to learn.
• Results-driven: You’re all about exceeding our customer satisfaction goal

About Us

SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain – from origination and trading to sales, transport and storage. With decades of trading expertise and a growing LNG portfolio, SEFE is one of Europe’s leading suppliers to industrial customers, providing more than 200 TWh of gas and power each year. We supply over 50,000 clients, from small businesses to municipalities and multinational organisations. By investing in clean energies, we support our customers on their decarbonisation journey and contribute to the energy transition. SEFE employs over 2,000 people worldwide and is owned by the Federal Government of Germany.

Securing energy – now and for the future.

Our Benefits

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution. In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning. Join SEFE and help us secure energy supply across Europe and shape