Customer Experience Advisor — Hybrid Role

SEFE Marketing & Trading Ltd; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus potential

Pension 10%

25 days holiday

Buy/sell holidays

Life assurance & health insurance

Flexible benefits

Job summary

SEFE Marketing & Trading Ltd in Manchester is seeking a Customer Service Advisor to be the go-to contact for customers, guiding them through SEFE's journey with a customer-centric approach. You will handle inquiries by phone and email, address complaints, and ensure fast, efficient outcomes while upholding SEFE's values of excellence, individuality and innovation.

You will be part of a team delivering value, with opportunities to grow in a supportive environment and contribute to SEFE's mission

Qualifications

• Experience in fast-paced customer service.
• Strong communication and interpersonal skills.
• Ability to resolve queries quickly and accurately.
• Proactive problem-solving in challenging situations.

Responsibilities

• Act as the first point of contact for customer and broker inquiries.
• Ensure queries are resolved within defined timescales, aiming for first-contact resolution.
• Handle a high volume of calls and emails daily.
• Analyze data such as meter readings or billing information to resolve complex queries.

Skills

Customer-centric mindset

Excellent communication

Quick thinking

Positivity & adaptability

Team spirit

Attention to detail

Tech-Savvy CRM

Results-driven

Tools

CRM systems

Job description

SEFE Marketing & Trading Ltd in Manchester is seeking a Customer Service Advisor to be the go-to contact for customers, guiding them through SEFE's journey with a customer-centric approach. You will handle inquiries by phone and email, address complaints, and ensure fast, efficient outcomes while upholding SEFE's values of excellence, individuality and innovation.

You will be part of a team delivering value, with opportunities to grow in a supportive environment and contribute to SEFE's mission