Customer Experience Advocate

Sephora USA, Inc

Manchester

On-site

GBP 22,000 - 32,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

SEPHORA University

Employee discount

Competitive pay

Birthday day off

Perks & wellbeing platform

Job summary

SEPHORA UK is seeking a Client Experience Advisor to create memorable experiences for every shopper. You'll engage customers with genuine conversations, understand needs, and help build connections that keep them returning.

From assisting on the shop floor to processing transactions, stock replenishment, and supporting store events, you'll play a key role in delivering outstanding service every day. Join a diverse, fast-paced team at a leading beauty retailer and grow your career through

Qualifications

Excellent communication and relationship-building skills.
Confidence engaging with people from all backgrounds.
Ability to work effectively in a fast-paced environment.

Responsibilities

Creating memorable customer experiences through genuine conversations and personalised service.
Building strong relationships that encourage customer loyalty and repeat visits.
Supporting store performance through excellent service and commercial awareness.
Processing transactions accurately and maintaining efficient front-of-house operations.
Receiving, organising, and replenishing stock to ensure products are available for customers.
Maintaining store standards, presentation, and visual displays.
Supporting store events, activations, and promotions.
Working collaboratively with colleagues to achieve team goals.
Contributing to a welcoming, inclusive environment where everyone feels valued.
Supporting new store opening and operational activities where required.