Customer Tech Support Advisor (Hybrid/Remote)

Mastercard; York and North Yorkshire; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work policy

Structured training and onboarding

Job summary

Mastercard seeks a Customer Contact Centre Advisor to join the UK-based Customer Operations team. You will be the first point of contact for customers, handling enquiries and incidents, and coordinating with internal teams to ensure timely service delivery.

The role emphasizes customer focus, accuracy, and the ability to work under pressure within a regulated environment, with a structured training program and hybrid work options.

Qualifications

• Experience in an office or professional environment.
• Experience in a customer-facing or service-oriented role.
• Strong communication skills, with the ability to engage clearly and professionally.
• Ability to work under pressure and manage competing priorities.
• High levels of accuracy and attention to detail.
• A proactive, customer-focused approach and willingness to learn.

Responsibilities

• Acting as a first point of contact for customers across a range of services.
• Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
• Progressing incidents and service requests in line with agreed processes and service levels.
• Working collaboratively with internal teams to support timely resolution.
• Maintaining accurate records, logs and hand-overs.
• Applying structured processes and sound judgement, particularly in time-critical or high-pressure situations.
• Escalating issues appropriately and contributing to a positive, service-focused team environment.

Skills

Customer-facing

Communication skills

Attention to detail

Work under pressure

Proactive approach

Job description

Mastercard seeks a Customer Contact Centre Advisor to join the UK-based Customer Operations team. You will be the first point of contact for customers, handling enquiries and incidents, and coordinating with internal teams to ensure timely service delivery.

The role emphasizes customer focus, accuracy, and the ability to work under pressure within a regulated environment, with a structured training program and hybrid work options.