Customer Experience Advisor (Hybrid • Sat Morn from Home)

Confidential; Leeds; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Confidential in Leeds is seeking a Customer Service Advisor to deliver excellent service from an on-site base with occasional home-based Saturdays. The role offers a permanent contract, a 28,000 per annum salary and a rotating shift pattern (8am-4:30pm / 9:30am-6pm) with one in four Saturday mornings from home.

You will handle customer enquiries, provide accurate information, update records and liaise with other departments to ensure a smooth experience. DBS check is a stated requirement.

Qualifications

• Excellent communication and interpersonal skills.
• Professional and confident telephone manner.
• Willingness to learn and adapt in a busy environment.

Responsibilities

• Handling incoming customer enquiries via telephone and other channels
• Providing accurate information and resolving customer queries
• Managing customer requests and following up where necessary
• Updating internal systems and maintaining accurate records
• Liaising with colleagues and other departments to ensure a smooth customer experience
• Dealing with any issues in a professional and proactive manner

Skills

Strong communication

Customer service experience

Problem solving

Organisational skills

Job description

Confidential in Leeds is seeking a Customer Service Advisor to deliver excellent service from an on-site base with occasional home-based Saturdays. The role offers a permanent contract, a 28,000 per annum salary and a rotating shift pattern (8am-4:30pm / 9:30am-6pm) with one in four Saturday mornings from home.

You will handle customer enquiries, provide accurate information, update records and liaise with other departments to ensure a smooth experience. DBS check is a stated requirement.