Customer Experience Advisor | Flexible Schedule & Training

APCOA PARKING UK; Wigan; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Employee discounts

Training & development

Job summary

APCOA Parking UK is hiring a Customer Service Advisor in Wigan to join a friendly team. The role involves supporting customers by phone, email and live webchat, delivering tailored solutions and maintaining high service standards in a fast-paced environment.

Offering a competitive salary of £26,436.80 per annum and a 40-hour week across 5 days in a 7-day pattern between 8am and 8pm, the position includes training, development and an employee discount program.

Qualifications

• Excellent communication and teamwork skills.
• Ability to stay calm and work efficiently under pressure.
• Strong time management and reliability with a positive attitude.
• Safety-first mindset and passion for problem-solving.

Responsibilities

• Provide outstanding service to customers over the phone, email, and live webchat.
• Offer tailored solutions to create seamless customer experiences.
• Stay informed about services to provide natural, assured advice.
• Assist with customer issues and keep communication smooth.

Skills

Communication

Teamwork

Time management

Calm under pressure

Problem solving

Job description

APCOA Parking UK is hiring a Customer Service Advisor in Wigan to join a friendly team. The role involves supporting customers by phone, email and live webchat, delivering tailored solutions and maintaining high service standards in a fast-paced environment.

Offering a competitive salary of £26,436.80 per annum and a 40-hour week across 5 days in a 7-day pattern between 8am and 8pm, the position includes training, development and an employee discount program.