Customer Experience Pro - Mon-Fri 11am-8pm, Training & Pension

APCOA PARKING UK; Wigan; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

40-hour week

Comprehensive training

Monthly free lunch

Company pension

Job summary

APCOA PARKING UK is recruiting a Customer Service Advisor in Wigan to handle phone, email and live chat interactions with a focus on tailored solutions and high-quality service. The role runs Monday–Friday 11am–8pm, full-time, with a competitive annual salary of £26,436.80 and benefits designed to support development and recognition.

Join a team that emphasizes customer experience, safety, and a positive, can-do attitude.

Qualifications

• Excellent communication and teamwork skills.
• Ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive 'can-do' attitude.
• A safety-first mindset and passion for problem-solving.

Responsibilities

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

Skills

Communication

Teamwork

Calm under pressure

Time management

Reliability

Problem solving

Job description

APCOA PARKING UK is recruiting a Customer Service Advisor in Wigan to handle phone, email and live chat interactions with a focus on tailored solutions and high-quality service. The role runs Monday–Friday 11am–8pm, full-time, with a competitive annual salary of £26,436.80 and benefits designed to support development and recognition.

Join a team that emphasizes customer experience, safety, and a positive, can-do attitude.