Customer Experience Advisor — Field & Office

ELIS; Renfrew; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

A competitive salary

Training and ongoing development

Opportunities to progress your career

International organisation benefits

Supportive working environment

29 Days Holiday

Company Pension

Job summary

Elis is recruiting a Customer Service Advisor for our Inchinnan site. This varied, customer-focused role delivers an excellent experience for customers, building strong relationships and resolving queries or issues effectively.

It combines office work with field visits to customers. You will manage queries, handle complaints, coordinate solutions and support site visits, stock checks and product fittings, while helping customers maximise value from our services.

Qualifications

• Experience in customer service, account management or sales-focused roles.
• Customer-centric mindset with strong listening and communication skills.
• Ability to handle queries and challenging situations calmly and professionally.
• Proactive, solution-focused problem solving and good organisation.
• Willingness to visit customer locations and meet needs in the field.

Responsibilities

• Take ownership of the customer experience and act as a bridge between customers and service teams.
• Handle queries and complaints, including on-site visits when required.
• Coordinate solutions and follow up to ensure issues are resolved.
• Build relationships and understand individual service requirements.
• Provide guidance on services and products and support renegotiations as needed.
• Assist with stock checks, fittings and locker installations as relevant.
• Capture VOC feedback to drive service improvements.

Skills

Customer service experience

Customer-centric approach

Strong communication

Calm under pressure

Problem solving

Organisational skills

Multi-tasking

Self-motivated

Full driving licence

Job description

Elis is recruiting a Customer Service Advisor for our Inchinnan site. This varied, customer-focused role delivers an excellent experience for customers, building strong relationships and resolving queries or issues effectively.

It combines office work with field visits to customers. You will manage queries, handle complaints, coordinate solutions and support site visits, stock checks and product fittings, while helping customers maximise value from our services.