Onsite Customer Operations Executive - B2B Support

Allstaff Team; Inchinnan; On-site; GBP 22,000 - 28,000; Full time

Job summary

Allstaff Office Division seeks a Customer Operations Executive based in Inchinnan, Renfrewshire. This full-time, onsite role handles customer enquiries, orders, and ensures high client satisfaction.

You will be the main contact across channels, resolving issues and coordinating with internal teams to deliver service. The ideal candidate has at least 1 year in customer service, strong communication, problem-solving, and proficiency with Microsoft Excel.

Qualifications

• 1 year of customer service experience
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Excel and MS Office

Responsibilities

• Serve as primary contact for customers via phone, email, and other communication channels
• Respond promptly to customer enquiries regarding products, services, orders, billing, and account status
• Process orders accurately and efficiently
• Investigate and resolve customer enquiries and issues in a timely manner
• Coordinate with all internal stakeholders to ensure smooth service delivery
• Experience in export processes and paperwork an advantage
• Build and maintain strong relationships with customers to encourage retention and satisfaction
• Identify opportunities to improve the customer experience and internal service processes
• Follow company policies, service standards, and escalation procedures

Skills

Customer service

Communication skills

Excel

Problem-solving

Multitasking

Tools

Microsoft Office

Epicor ERP

Job description

Allstaff Office Division seeks a Customer Operations Executive based in Inchinnan, Renfrewshire. This full-time, onsite role handles customer enquiries, orders, and ensures high client satisfaction.

You will be the main contact across channels, resolving issues and coordinating with internal teams to deliver service. The ideal candidate has at least 1 year in customer service, strong communication, problem-solving, and proficiency with Microsoft Excel.