Customer Experience Adviser

Nationwide; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Access to private medical insurance

A highly competitive pension

Annual performance-related bonus

Training and development to progress a

Salary sacrifice scheme options

Life assurance

Wellhub health and wellness options

Up to 2 days of paid volunteering a

Job summary

Nationwide is hiring in Glasgow for a Business Administration Fulfilment role that focuses on delivering standout service and precise administrative support. You’ll act as the main contact for customers, handle a range of admin tasks, and contribute to team objectives in a fast-paced, people‑first environment.

The role requires a passion for customer service, excellent organisation, and strong communication skills, with hybrid working across the UK estate and occasional in-office collaboration

Qualifications

• A genuine passion for customer service and willingness to go the extra mile to ensure a positive outcome.
• Comfortable phoning customers to provide a simply brilliant experience.
• Previous experience of building successful relationships both internally and externally via various communication methods.
• Excellent organisational and administrative skills.
• Good time management, ensuring all tasks are complete within required timescales.
• A superb eye for detail to ensure the accurate and timely completion of tasks.
• A high-level awareness of money laundering, risk assessment and risk management of policies and procedures.

Responsibilities

• You’ll be the primary point of contact for prospective and existing customers, handling a wide range of administrative tasks while delivering a simply brilliant experience.
• You’ll provide professional and personable customer service, taking full ownership of queries and requests, and contributing to team objectives.
• You will ensure the highest standards of service quality, maintain data accuracy, and adhere to policies and FCA banking regulations.

Skills

Customer service excellence

Relationship building

Communication (internal/external)

Organisational skills

Time management

Attention to detail

Money laundering awareness

Job description

Nationwide is hiring in Glasgow for a Business Administration Fulfilment role that focuses on delivering standout service and precise administrative support. You’ll act as the main contact for customers, handle a range of admin tasks, and contribute to team objectives in a fast-paced, people‑first environment.

The role requires a passion for customer service, excellent organisation, and strong communication skills, with hybrid working across the UK estate and occasional in-office collaboration