Customer Service Advisor

Paxton Personnel Ltd; Elgin; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Full-time

Permanent

40 hours per week

Job summary

Paxton Personnel Ltd is seeking a Customer Service Advisor in Inverness. The role combines customer service, administration and operational support to help the depot operate efficiently.

The successful candidate will be organized, reliable and able to communicate with customers and colleagues. Prior logistics or operations experience is advantageous, with a commitment to high service standards and continuous improvement.

Qualifications

• Experience in customer service, administration, logistics or an operational environment.
• Excellent organisation and attention to detail.
• Proactive approach to problem-solving.
• Ability to work well under pressure.
• Positive, team-focused attitude.
• Willingness to learn and take on new responsibilities.

Responsibilities

• Supporting the Depot Manager with day-to-day administration and operational paperwork
• Assisting with delivery routing, manifests and stock reconciliation
• Liaising with the transport team regarding drivers’ hours and vehicle repairs
• Preparing daily operational reports and maintaining drivers’ timesheets
• Contacting customers with order updates and following up on queries
• Providing a professional and helpful customer service experience
• Supporting sales and wider operations functions as needed
• Ensuring records and documentation are accurate and up to date
• Helping maintain high standards of efficiency, organisation and service

Skills

Communication

Organisation

Problem solving

Pressure handling

Team player

Learning mindset

Logistics experience

Job description

Customer Service Advisor

Inverness | Full-Time | Monday to Friday | 40 hours per week
Salary: £26,523.28 – £28,000 per annum

We’re currently supporting a well-established fuel distribution business in the recruitment of aCustomer Service Advisorto join their busy operations team in Inverness.

This is an excellent opportunity for someone who enjoys a varied role, is highly organised and takes pride in providing a great service to customers. You’ll play an important part in supporting the Depot Manager and wider transport team, helping to ensure the day-to-day operation runs efficiently and smoothly.

About the Role

As a Customer Service Advisor, you’ll be involved in a combination of customer service, administration and operational support. No two days are likely to be exactly the same, making this a great opportunity for someone who enjoys a fast-paced working environment.

Your responsibilities will include:

• Supporting the Depot Manager with day-to-day administration and operational paperwork
• Assisting with delivery routing, manifests and stock reconciliation
• Liaising closely with the transport team regarding drivers’ hours, vehicle repairs and maintenance
• Preparing daily operational reports and maintaining accurate drivers’ timesheets
• Contacting customers with order updates and following up on outstanding queries
• Providing a professional and helpful customer service experience
• Supporting the sales and wider operations functions where required
• Ensuring records and documentation are accurate and kept up to date
• Helping the depot maintain high standards of efficiency, organisation and service

What We’re Looking For

We’re looking for someone who isorganised, reliable and confident communicating with both customers and colleagues.

You’ll ideally have experience in customer service, administration, logistics or an operational environment, although this isn’t essential. More importantly, you’ll have a positive attitude, good attention to detail and the ability to manage a varied workload.

The successful candidate will demonstrate:

• Strong communication and interpersonal skills
• Excellent organisation and attention to detail
• A proactive approach to problem-solving
• The ability to work well under pressure
• A positive, team-focused attitude
• A willingness to learn and take on new responsibilities
• Previous logistics or operations experience would be advantageous, but full consideration will be given to transferable experience

What’s on Offer?

• Salary of £26,523.28 – £28,000 per annum, depending on experience
• Full-time, permanent opportunity
• Monday to Friday working week
• 40 hours per week
• The opportunity to join an established and growing operation
• A varied role with genuine responsibility and the chance to develop your skills

If you’re an organised and customer-focused individual looking for your next opportunity inInverness, we’d love to hear from you.