Customer Service Advisor in Magherafelt

Haughey Recruitment; Magherafelt; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Staff discount

Hybrid working potential

Job summary

Haughey Recruitment is seeking a Customer Service Advisor in Magherafelt to join a fast-growing team. You will respond to customer enquiries via phone, email and live chat, support the order journey with parts and samples, and build strong product knowledge to explain technical details clearly.

Ideal candidates have at least 1 year in customer service, excellent communication, and strong computer skills. Hybrid working options may be available as you become proficient in the role.

Qualifications

• At least 1 year’s experience in customer service or a similar role.
• Excellent communication skills with the ability to stay calm under pressure.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Respond to customer enquiries by phone, email and live chat.
• Support customers through the order journey, including orders and parts.
• Develop and maintain product knowledge to explain technical information clearly.
• Identify recurring queries and share feedback with the Team Leader.
• Deliver a first-class customer experience.
• Manage daily workload while staying organised.

Skills

Customer service

Communication

MS Office

Tools

Microsoft Office

Job description

Job Role: Customer Service Advisor in MagherafeltOur client is looking for aCustomer Service Advisorto join their team and become someone their customers remember for all the right reasons — helpful, friendly, knowledgeable, and always ready to find the best solution.If you bring positive energy to your work, enjoy building relationships, and take pride in delivering excellent customer service, you could be a great fit.

What you’ll be doing:

• Responding to customer enquiries by phone, email, and live chat.
• Supporting customers throughout the order journey, including orders, fabric samples, and spare parts.
• Developing and maintaining strong product knowledge, with the confidence to explain technical blind related information clearly.
• Identifying recurring customer queries or issues and sharing feedback with the Team Leader.
• Delivering a first-class customer experience.
• Managing your daily workload effectively while staying organised and focused.

What we’re looking for

Essential:

• At least 1 year’s experience in customer service or a similar role.
• A genuine passion for helping people, with the patience to listen and the confidence to provide solutions.
• Excellent communication skills and the ability to remain calm and professional under pressure.
• Confidence using computers, excellent telephone etiquette, and a well-organised approach.
• A positive attitude, strong work ethic, and the energy to make a difference.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Desirable:

• Previous customer service experience within a manufacturing environment.

What's on offer:

• The opportunity to join a fast-growing business where your contribution genuinely makes a difference.
• A supportive, collaborative team that encourages new ideas and fresh thinking.
• Full training and ongoing development to help you build your skills and progress your career.
• Staff discount
• A positive workplace culture where hard work is recognised, success is celebrated, and a bit of craic is always welcome.

Ready to make a difference?

If you’re passionate about customers, enjoy finding solutions, and want to be part of a growing team, we’d love to hear from you.

Working Hours

Monday-Friday, rotational basis between 8am-4pm and 9am-5pm. Potential for hybrid working when competent in the role.

For more information on this Customer Service Advisor in Magherafelt please contact Marie‑Therese O'Neill on 02887440033 or email [e-mail]