Customer Operations Executive

Allstaff Team; Inchinnan; On-site; GBP 22,000 - 28,000; Full time

Job summary

Allstaff Office Division seeks a Customer Operations Executive based in Inchinnan, Renfrewshire. This full-time, onsite role handles customer enquiries, orders, and ensures high client satisfaction.

You will be the main contact across channels, resolving issues and coordinating with internal teams to deliver service. The ideal candidate has at least 1 year in customer service, strong communication, problem-solving, and proficiency with Microsoft Excel.

Qualifications

• 1 year of customer service experience
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Excel and MS Office

Responsibilities

• Serve as primary contact for customers via phone, email, and other communication channels
• Respond promptly to customer enquiries regarding products, services, orders, billing, and account status
• Process orders accurately and efficiently
• Investigate and resolve customer enquiries and issues in a timely manner
• Coordinate with all internal stakeholders to ensure smooth service delivery
• Experience in export processes and paperwork an advantage
• Build and maintain strong relationships with customers to encourage retention and satisfaction
• Identify opportunities to improve the customer experience and internal service processes
• Follow company policies, service standards, and escalation procedures

Skills

Customer service

Communication skills

Excel

Problem-solving

Multitasking

Tools

Microsoft Office

Epicor ERP

Job description

Allstaff Office Division are delighted to bring to the market the role of Customer Operations Executive, based in Inchinnan, Renfrewshire.

This is a Full time permanent role. This is a fully onsite role. Hybrid or remote working is not available for this position.

Hours of work are 9:00am-5:30pm Monday to Thursday and 9:00am-4:00pm Friday.

Job Summary

The ideal candidate will serve as the main point of contact for customers, handling enquiries, resolving issues, processing orders, and ensuring a high level of client satisfaction. This role requires strong communication, problem-solving, and relationship-building skills.

Key Responsibilities

• Serve as primary contact for customers via phone, email, and other communication channels
• Respond promptly to customer enquiries regarding products, services, orders, billing, and account status
• Process orders accurately and efficiently
• Investigate and resolve customer enquiries and issues in a timely manner
• Coordinate with all internal stakeholders to ensure smooth service delivery.
• Experience in export processes and paperwork an advantage
• Build and maintain strong relationships with customers to encourage retention and satisfaction
• Identify opportunities to improve the customer experience and internal service processes
• Follow company policies, service standards, and escalation procedures

Required Qualifications

• 1 years of customer service experience, preferably in a B2B or account support environment
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office, in particular Excel
• Strong attention to detail and organisational skills

Preferred Qualifications

• Experience working with B2B clients in a service, logistics, manufacturing, wholesale, or other similar environment
• Knowledge of order management or account management processes
• Familiarity with Epicor ERP system or other similar system

Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer.

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