Customer Experience Advisor: Empower People to Work

BUSY Ability; Sefton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave days

Internal advancement

Training budget

Parental leave

Retail discounts

Fitness Passport

Impactful work

EAP Sonder Wellbeing

Job summary

The BUSY Group is seeking a Customer Experience Advisor for our Southport office. You will build and maintain professional relationships, connecting people with employment, apprenticeships, and training opportunities.

Day-to-day duties include handling calls with empathy, responding to enquiries, and offering tailored solutions using the company’s full range of services. This role emphasizes quality and personalized customer experiences over call length.

Qualifications

• Experience using multiple computer systems.
• Customer-facing call centre background preferred.
• Excellent interpersonal skills with clients and colleagues.
• Ability to obtain Blue Card and police checks.

Responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Respond to enquiries and provide tailored solutions.
• Use the BUSY Group's full range of services to meet customer needs.

Skills

Multi-system experience

Call centre experience

Strong customer interpersonal skills

Eligibility for background checks

Job description

The BUSY Group is seeking a Customer Experience Advisor for our Southport office. You will build and maintain professional relationships, connecting people with employment, apprenticeships, and training opportunities.

Day-to-day duties include handling calls with empathy, responding to enquiries, and offering tailored solutions using the company’s full range of services. This role emphasizes quality and personalized customer experiences over call length.