Customer Experience Advisor – Office-Based Growth

Ferraris Piston Service Ltd; Hellaby; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days annual leave

Staff discount across products

Company pension scheme

Free onsite parking

Job summary

Alliance Automotive Logistics in Rotherham is hiring a Customer Service Advisor. This office-based role involves handling inbound calls and emails, offering product advice, and assisting with pre-sale and post-sale inquiries. Training is provided, and you will work closely with suppliers and other departments to ensure excellent service.

Shifts are Monday to Friday, 8am to 5pm, with 1 hour break. Benefits include annual leave, staff discounts, a company pension and free onsite parking.

Qualifications

• Experience in a customer service environment (phone, email or in-person).
• Excellent communication and problem-solving skills.
• Ability to work to deadlines and be a team player.

Responsibilities

• Answer inbound calls and emails from customers.
• Provide product advice for vehicle components (training provided).
• Handle pre-sale and post-sale enquiries and liaise with suppliers and couriers.

Skills

Customer service

Communication

Teamwork

Job description

Alliance Automotive Logistics in Rotherham is hiring a Customer Service Advisor. This office-based role involves handling inbound calls and emails, offering product advice, and assisting with pre-sale and post-sale inquiries. Training is provided, and you will work closely with suppliers and other departments to ensure excellent service.

Shifts are Monday to Friday, 8am to 5pm, with 1 hour break. Benefits include annual leave, staff discounts, a company pension and free onsite parking.