Customer Experience Advisor

BUSY Ability; Sefton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave days

Internal advancement

Training budget

Parental leave

Retail discounts

Fitness Passport

Impactful work

EAP Sonder Wellbeing

Job summary

The BUSY Group is seeking a Customer Experience Advisor for our Southport office. You will build and maintain professional relationships, connecting people with employment, apprenticeships, and training opportunities.

Day-to-day duties include handling calls with empathy, responding to enquiries, and offering tailored solutions using the company’s full range of services. This role emphasizes quality and personalized customer experiences over call length.

Qualifications

• Experience using multiple computer systems.
• Customer-facing call centre background preferred.
• Excellent interpersonal skills with clients and colleagues.
• Ability to obtain Blue Card and police checks.

Responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Respond to enquiries and provide tailored solutions.
• Use the BUSY Group's full range of services to meet customer needs.

Skills

Multi-system experience

Call centre experience

Strong customer interpersonal skills

Eligibility for background checks

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation with nearly 50 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand, Canada and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.

Job Description

About the role…

As a Customer Experience Advisor, you will build and maintain professional relationships with people from all walks of life, connecting them with employment, apprenticeship, and training opportunities.

Day to day, you'll:

• Manage inbound and outbound calls with professionalism and empathy
• Respond to enquiries and provide tailored solutions
• Use your knowledge of The BUSY Group's full range of services to meet customer needs

Unlike traditional contact centres, our team is measured on quality, not call length. We focus on listening, identifying needs, and creating a memorable, personalised experience for every caller.

This is a full time permanent opportunity, based out of our Southport office. We are located walking distance to the beach and close to public transport.

• 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Programwith Sonder Wellbeing App

Desired Skills and Experience

About you...

• Have a background working with multiple computer systems
• Desirably, previous experience in a call centre environment
• Excellent customer and client interpersonal skills
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.