Customer Experience Service Advisor

Busseys; Norwich; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

Employee benefits

Inclusive culture

Job summary

Busseys in Norwich is seeking a Service Advisor to join our frontline service team. You will be the friendly single point of contact for customers from arrival through to collection, ensuring a smooth, transparent service experience and high customer satisfaction.

The role emphasizes excellent service delivery, clear communication, and confidence when speaking with customers. We welcome flexible working patterns and aim to tailor hours to suit the right candidate.

Qualifications

• Background in delivering excellent service.
• Confident communication with customers.
• Experience in service or retail environments preferred.

Responsibilities

• Greet customers and identify their needs.
• Keep customers informed about their vehicle service progress.
• Explain visits on collection to ensure satisfaction.
• Coordinate with other departments to deliver great service.
• Follow up with customers after their visit to check satisfaction.

Skills

Customer service

Communication

Relationship building

Attention to detail

Job description

Busseys in Norwich is seeking a Service Advisor to join our frontline service team. You will be the friendly single point of contact for customers from arrival through to collection, ensuring a smooth, transparent service experience and high customer satisfaction.

The role emphasizes excellent service delivery, clear communication, and confidence when speaking with customers. We welcome flexible working patterns and aim to tailor hours to suit the right candidate.